Top Balloon Swiss FAQs
Please ensure you have read and understood our FAQs along with our Terms and Conditions. If you do not accept the conditions please do not use this website. Your continued use of our website, and any resulting purchases made through the Top Balloon Swiss website, confirms your acceptance of the Terms & Conditions and FAQs.
We reserve the right to amend our FAQs at any time and it is your responsibility to read through them prior to purchase.
Delivery
You can select your desired delivery date at the checkout, however, due to the current circumstances, courier companies are overwhelmed and cannot 100% guarantee nominated day delivery, therefore we recommend selecting delivery of the balloons for the day prior to account for any delays.
Couriers are no longer asking customers to sign their handheld units and instead the drivers will sign it on their behalf. We will record the consignee’s name and a ‘Delivered on Authority’ message in the signature section of the unit. With this new process, you will still get your full track and trace functionality, giving you complete visibility of all your parcels. This now forms our proof of delivery process for all deliveries until further notice.
Collection
If your delivery postcode is eligible you may be given the option of collection from our studio in
The Best Balloons Company Sàrl
Rue de l’Arc-en-Ciel 12
1030 Bussigny
Switzerland
Our collection hours are:
Monday – Friday: 9:00 and 17:00
Saturday: By Appointment Only
For further information around the collection, please see our Click & Collect page. We offer contact-free collections, please ring the buzzer on arrival and the team will arrange your balloons at a distance for you.
Please consider the size of your order and the size of your vehicle before selecting our collection option. Top Balloon Swiss is not liable or responsible for the transport of collection items.
Stock Restrictions
With the current climate across the globe, international suppliers are struggling to work within the restrictions put in place. Whilst we’re working to ensure your products are exactly as advertised, there may be cases where very small amendments are made to the bunch, or the balloon, that you receive. Changes to the style of the bunch will only be made if the Top Balloon Swiss Creative Team are happy with the overall look and feel of the bunch and that it matches as close as possible to the one ordered. If there are any changes that need to be made to your order which completely change the aesthetic of the bunch ordered, our Online Sales Team will contact you with alternatives.
Health & Safety
Please note that as a business, Top Balloon Swiss are following all guidelines issued by the Department of Health and Social Care and are going above and beyond to ensure all employees and visitors abide by these guidelines.
If you have any essential changes that you’d like to make to your inflated or personalised order, we need a minimum of 2 working days prior to your order being due for delivery to make these amendments and depending on the request there may be an amendment charge..
If you inform us within 2 working days of your order being delivered, due to the products being perishable, a 25% charge of the overall value will apply in addition to the original payment due.
If you select our tracked or nominated delivery service, this is possible. Once the balloon has been dispatched from Top Balloon, Post Office offer the option for you to leave instructions regarding a safe place or left with a neighbour via text or email. Top Balloon are not liable for any delivery directions provided by the customer to our couriers.
Top Balloon can ship to any Switzerland address; however, we always advise that you let the venue know that the balloons are arriving. Please check whether the venue recommends any specific delivery instructions for your addressing label. If the item is signed for on the date chosen, we are unable to provide a refund should the venue misplace them.
Our balloons are designed for display and not to be used as a toy. The balloons need to be stored at room temperature in order to be in the best condition possible. You can leave these in or outside the delivery box however, we will always advise double-checking the products when they arrive to ensure you are happy with them.
Some balloons, such as our Number & Character packages, arrive on multiple weights so that they can be displayed individually. This may result in the ribbons getting tangled during transit and can be easily separated once out of their box. We’re unable to provide refunds for tangled ribbons.
You are welcome to personalise a range of our inflated Bubbles.
The customise feature on our website is designed to give a representation of how your chosen wording could potentially look on our balloons. Our team will always use their extensive experience to generate the personalisation in the most effective way for the size, shape and layout of the balloon and your wording. Top Balloon Swiss reserves the right for the creative license over all of its products. No refunds, discounts or compensation are available for the personalisation differing from that shown within the customise box.
We are regularly contacted with charitable requests and as much as we’d love to support every worthy cause, sadly it’s not always feasible. We have a number of charities who we work with on an ongoing basis, as well as doing all we can to support the one-off requests we receive. Please send any charity requests to Top Balloon Email
As balloons are so popular for events and content creation, we’re contacted daily with requests, so it’s not always possible for us to agree to each one.
As our products are perishable, we’re unable to issue discounts or refunds if an image of the faulty item isn’t provided within 24 hours of arrival.
We are a small family run business so sadly cannot staff our office 24 / 7, but we are here Monday to Friday between 9 am – 5:30 pm and happy to help! You can call us on +41 79 595 58 57